Privacy Policy

Kavana Travel & Events Pvt. Ltd. (“Kavana,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data across our website and other digital or offline customer interaction channels.

By using our website or services, you agree to the terms outlined in this policy. If you do not agree, please refrain from accessing our website or providing your information through any of our platforms.

This Privacy Policy applies to your use of our website [https://www.kavanatravels.com] and other sales channels (emails, calls, forms, etc.) operated by Kavana Travel & Events Pvt. Ltd., headquartered at: E Tower Unit No. 2134, Bhutani Alphathum, Sector 90, Noida, Uttar Pradesh, India.

This policy does not apply to third-party websites, applications, or links that may be accessible from our website. We encourage users to read the privacy policies of any third-party sites they visit.

We may collect the following personally identifiable information during inquiries or booking processes:

• Full Name & Gender
   
• Phone Number
   
• Email Address
   
• Postal/Billing Address
   
• Date of Birth (where applicable)
   
• Passport or Frequent Flyer Number (when needed for bookings)
   
• Payment method details (only when shared via secure channels)
   

We do not knowingly collect information from minors under the legal age of consent, and any such information submitted unintentionally will be deleted.

Kavana uses the information you provide for:

• Booking and confirming travel and event services
   
• Communicating trip/event details and updates
   
• Generating invoices and processing payments securely
   
• Providing visa invitation letters (if requested)
   
• Sending updates, newsletters, and marketing materials (if opted-in)
   

Your data may be shared with trusted partners (hotels, airlines, ground handlers, etc.) strictly for service delivery purposes. We do not sell or rent your information to third parties.

We process payments through secure, PCI-DSS–compliant payment gateways (e.g., Razorpay, HDFC, etc.). During payment:

• You are redirected to a secure portal to complete the transaction.
   
• No credit/debit card information is stored on our servers.
   
• Only non-sensitive data (transaction ID, status, amount) is retained for records.
   

SSL encryption and security best practices are implemented to safeguard all transactions.

We may use cookies to enhance your browsing experience. Our website may also include embedded videos from platforms like YouTube (using privacy-enhanced mode). YouTube may place cookies, but they do not include personally identifiable information.

We use appropriate administrative, technical, and physical safeguards to protect your data against accidental, unauthorized, or unlawful access, use, or disclosure. While no system is entirely secure, we strive to keep your information safe using industry-standard measures.

As a user, you may:

• Request access to your stored personal information
   
• Ask for corrections or updates to your data
   
• Request data deletion (subject to legal or transactional constraints)
   
• Withdraw consent for marketing communications
   

To exercise these rights, you can email us at: info@kavanatravels.com

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised date. Significant changes will be communicated via our website or email.

Last updated: July 17, 2025

Thank you for trusting Kavana Travel & Events Pvt. Ltd.

For any questions related to this policy, contact us at info@kavanatravels.com